Hi, What can we help you with?

Order Related

How can I change address or phone number in Order?

If you wish to change address or phone, you can do it through "My Account" Section till the order is shipped. You will see a small edit icon on the order detail screen. You cannot change the address once the order is shipped

How do I check the current status of my order?

You can review the status of your orders and other related tracking information by visiting the “My Account” section. You can instantly see the status of a specific order and all your past orders.

Once the order is shipped, you can see a button "Track" which will give you more detailed information about your order status.

If you have placed the user as guest, you can signup/sign-in using the email through which you have placed the order. You can track the order through the steps mentioned above.

If your order has been shipped and you are still not able to know the order status through tracking link, wait for 12 hours. In some rare cases, courier partner take upto 12 hours to activate the tracking link. Kindly check after the mentioned time frame

Why is my order not showing?

You can track all your orders from the 'My Account' option in the menu.

If your most recent order is not showing after successful payment, please do not worry, please check again after 10 minutes. If the problem persists, please write to us immediately @ for online orders care@newu.in and for offline orders customercare@newu.in

What if I receive damaged products?

Our shipments go through rigorous quality check processes before they leave our warehouse, however there is a slight possibility that the product could get damaged during shipment. If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund:

Step 1: Contact our Customer Support team via phone (0120-3962236) or email (for online orders care@newu.in and for offline orders customercare@newu.in) within 24 hours of receiving the order.

Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. We may also ask you to share the pictures of the damaged product received

Step 3: In case of damaged product, we will either initiate refund for the same or send a replacement subjected to the availability of the product

What if I haven’t received the free product / offer product?

We're sorry you didn't receive the free/offer product. Please contact our Customer Support team via phone (0120-3962236) or email (for online orders care@newu.in and for offline orders customercare@newu.in) so we can dispatch it for you at the earliest.

What if my shipment/package has been tampered?

Refuse to accept delivery of such a shipment/package. Do contact our Customer Support team via phone (0120-3962236) or email (for online orders care@newu.in and for offline orders customercare@newu.in) so we can re-dispatch your order for you.

I have a pre order enquiry?

We are always happy to assist you and answer any queries you may have. Please contact our Customer Support team via phone (0120-3962236) or email (for online orders care@newu.in and for offline orders customercare@newu.in).

Can I cancel my order anytime?

If your order has been shipped, you cannot cancel it.

If your order is not showing ‘Shipped’ under My Account section, you may cancel it by using your account or by contacting our customer care department @ for online orders care@newu.in and for offline orders customercare@newu.in

The refund will be initiated once the order has been successfully cancelled and will take 7-14 business days to reflect in your account.


Shopping

How do I sign up for a NewU account and what will be the benefits?

You just need to provide us with your name, email address and a password of your choice. It’s that simple!

By signing up for a NewU account, you can:

  • Track all past and present orders at any time in one place
  • Receive notifications as soon as your favorite products are back in stock
  • Rate and review products and earn reward points
  • Never fill in your address details more than once
  • Accumulate Reward Points and receive discounts on future purchases

How do I place an order?

You can do that by following some simple steps:

Step 1: Click the 'Add to Bag' button on the products you wish to purchase and they will be added to your shopping bag

Step 2: Register with NewU by clicking on the “Account” button on the top right-hand corner of the page and clicking on “Sign Up”.

When you sign up for your NewU account, you can enter all your details including your address and phone number on to your account page and it will be recorded for future purposes

Step 3: Either you can “Continue shopping” or click on the “Checkout” button to proceed to the next steps.

Step 4: Provide us with your email address, shipping address and payment details. Finally, click on “place order” to go ahead.

Step 5: Once the order is placed, you will see a confirmation page with an order number. Also, we will send you an email confirming your order.

Step 6: Enjoy your NewU order

If you have any further questions, you can write to us at for online orders care@newu.in and for offline orders customercare@newu.in

Can I ship the products to an address that is different from my billing address?

Yes, you can do so by filling in your address as the ‘billing address’ and the address you wish to ship your order to, as the ‘shipping address’

Can I place an order for a product that's out of stock?

We regularly update our website with new items, but every once in a while you may miss out on something. Enter your email address in the Notify Me box next to the product, and you'll be the first to know when it's back in stock.

Is COD available?

Yes, COD is available on all orders placed for Indian location. There is free delivery on orders above Rs. 499


Shipping and Delivery

How long does the delivery take?

We dispatch most orders within 1-4 business days (i.e. excluding Sundays and public holidays).

While we try our best that no order gets delayed, the delivery timeframe mentioned is an estimate, actual delivery time depends upon availability of the product, address where the order needs to be delivered and any other circumstances that might affect delivery

Does NewU Ship Outside India?

As of now, NewU only ships throughout India!

How does the delivery process work?

  • Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
  • Once they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
  • Our delivery partners then bring the package to you at the earliest. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

Does NewU have any physical store?

Yes, we have stores present across India in all major cities. Please check our Store Locator on website to find one nearest to you!


My Account

How can I make a NewU account?

Just click on the “Account” button on the top right hand corner of the page and click on “Sign Up”. Fill in your name, email address and password.

When you sign up for your NewU account, you can enter all your details including your address and phone number onto your account page and it will be recorded for future purposes! This way you do not have to keep filling in your details for every new order.

What if I forget my account password?

When signing in, you can click on the forgotten password link below the sign up area.

You will be redirected to a new page where you will be instructed to fill in your registered email address.

You will receive an email with a link to reset password.


Payments

What payment methods do you accept?

We offer you multiple ways to pay securely:

  • Debit and Credit Cards
  • Net banking
  • Wallets
  • e-Gift cards
  • Reward Points

It is safe to use my debit/credit card or make an online payment on NewU?

We use CC Avenue payment gateway for all Debit/Credit and Net banking transactions and they are all 100% secure.

What should I do if my payment attempt fails?

If your payment has failed, please try again after checking whether your account details, billing address, Debit or Credit Card details, Net Banking details, Wallet details, or any other payment-related information is accurate.

Check that your internet connection is working.

If any amount has been debited during the failed transaction, it will be credited back to your bank account, Credit Card or Wallet within seven business days.

Are there any hidden charges when I make a purchase on Newu.in?

There are no hidden charges when you make a purchase on NewU. The price you see on the order confirmation page is exactly what you pay. The final order total would also include the shipping and handling charges as applicable.

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